Service
NetSuite and Oracle Cloud ERP managed services.
Post-go-live support, optimization, and custom development from the same team that built your system.
Tier 1
Oracle Platinum Partner
Top Oracle partner tier
15+ yrs
NetSuite Alliance Partner
Alliance since inception
5×
Spotlight Award winner
NetSuite Alliance recognition
$50M–$1B
Mid-market focus
Revenue band we serve
What's included
Three buckets. No mystery line items.
01
Production support
Named engineers, SLA-backed incident response, ticket triage, root-cause analysis, post-mortems on Sev 1/2 incidents.
02
Optimization sprints
Monthly cycles working on the roadmap — performance tuning, workflow improvements, new module rollouts, custom record extensions.
03
Release management
NetSuite biannual release prep, regression testing, post-release validation. Oracle Cloud ERP quarterly update cycles handled the same way.
SLAs
Severity, response, resolution.
| Severity | Response | Resolution target | |
|---|---|---|---|
| Sev 1 — production down | 1 hour | 4 hours | |
| Sev 2 — significant degradation | 4 hours | 24 hours | |
| Sev 3 — operational issue | 24 hours | 5 days | |
| Sev 4 — enhancement request | Same week | Monthly sprint |
Pricing
Tiered monthly retainers.
| Tier | Monthly range | Best for | |
|---|---|---|---|
| Essential | $8K–$12K/mo | Single-entity NetSuite, modest customization | |
| Standard | $12K–$18K/mo | OneWorld or Cloud ERP single pillar | |
| Advanced | $18K–$25K/mo | Multi-pillar, heavy integration, active roadmap | |
| Enterprise | Custom | Multi-entity, international, complex compliance |
Variables: user count, integration count, custom code volume, ticket history, ratio of break/fix vs. optimization.
FAQ
Managed services questions.
Direct answers, no marketing softening. If yours isn't here, ask it directly on the contact page.
01 What's actually in a managed services engagement?
Three things. (1) Production support — named engineers, SLAs on incident response, monthly issue resolution. (2) Optimization sprints — monthly cycles where we work on roadmap items, not just break/fix. (3) Release management — handling NetSuite or Oracle Cloud release cycles, regression testing, and post-release validation.
02 Do you take over support from another partner?
Yes. We onboard from another partner via a 30–60 day knowledge-transfer period: documentation review, configuration audit, custom code review, and shadow-on-tickets. Most takeovers we have done find configuration debt that the previous partner left behind — we surface it during onboarding rather than letting it cause future incidents.
03 How are SLAs structured?
Severity tiered. Sev 1 (production down): 1-hour response, 4-hour resolution target. Sev 2 (significant degradation): 4-hour response, 24-hour resolution. Sev 3 (operational issue): 24-hour response, 5-day resolution. Sev 4 (enhancement request): scheduled into monthly sprint.
04 How is pricing structured?
Monthly retainer based on system complexity and ticket volume. Typical mid-market managed services run $8K–$25K/month. Pricing accounts for: number of NetSuite users, integration count, custom code volume, and the ratio of break/fix vs. optimization work.
05 Can you handle SuiteScript / SuiteCloud development requests?
Yes. Our managed services team includes certified NetSuite and Oracle developers. Custom record requests, SuiteScript debugging, SuiteFlow workflows, and SuiteCommerce front-end work all fit inside the engagement.
06 What about Oracle Cloud ERP managed services?
Same model. Production support + optimization sprints + release management for Oracle Cloud ERP, including OIC integrations, VBCS extensions, and BIP/OTBI report development.
Next step
Have a NetSuite or Oracle Cloud project on the table?
We'll tell you what's realistic, what it'll cost, and where it could go wrong — before you sign anything.